Frequently Asked Questions

When will I receive my order?

To keep our prices affordable all year round, Clairbelle.com ships products directly from partner manufacturers or suppliers. This may result in slightly longer delivery times than usual. Order processing takes approximately 1 to 2 business days, and the typical delivery time within the United States and the United Kingdom is 4 to 6 business days.

The delivery date has passed – where is my order?

In most cases, orders arrive on time. However, delays may occasionally occur. If more than 3 business days have passed since the expected delivery date and you still haven’t received your order, please email us at info@clairbelle.com.

Are there shipping costs?

Shipping via Clairbelle.com is always free – you will not be charged any additional delivery fees.

What payment methods are available?

We offer secure payment options through trusted and reliable providers:

  • Visa
  • Mastercard
  • Maestro
  • Google Pay
  • Apple Pay

Not all items were included in my package – why?

Some orders may be shipped in separate packages due to weight limitations or because items come from different distribution centers. If you ordered multiple products, it is possible that they will arrive on different dates.

There is no need to worry—your remaining items are on the way and usually arrive within 1 to 3 business days.

My package arrived damaged – what should I do?

In rare cases, transportation may cause damage to a product. This is never your responsibility. Please contact our support team as soon as possible at info@clairbelle.com and include photos of the damage in your email.

Please do not return the product without contacting us first, so we can provide you with the correct instructions. We will make sure to find the best solution for you.

I ordered the wrong product or changed my mind – what should I do?

If you wish to return a product because it is not what you expected or does not suit you, please contact us at info@clairbelle.com. We will do our best to assist you. If a return is required, you will only be responsible for the return shipping costs.

Need more information?

✉️ - info@clairbelle.com
📱 - +44 7723 426984